Frequently Asked Questions at That's the Spot

Frequently Asked Questions

How much does delivery cost?

Postage is free when you spend over £40, otherwise...

£3.05 for standard tracked Royal Mail delivery to arrive within 2-3 days.

£6.95 for next working day delivery.

All deliveries are made by Royal Mail, and if you are not at home to receive and sign for the delivery, Royal Mail will keep it at the depot for 7 days before returning the delivery to us.

Will the item be delivered in discreet packaging?

All products are shipped discreetly in a brown box or white envelope/jiffy bag with absolutely no indication as to the contents or who has sent them.

What happens if I receive my item and it isn’t what I wanted?

Due to the service this company provides via the consultations, we hope to avoid this situation — if you are unsure of what to buy, book me in for a consultation to ensure you choose the right item. If you are unable to, we can have a chat via email or over the phone.

We are unable to provide a refund on items you have changed your mind on but can look to exchange it as long as the item is in a resellable condition. We do not refund any postage fees.

My order is incorrect/faulty

If the item is faulty upon receipt of delivery, contact me straight away on rhiannon@thatsthespot.co.uk to tell me. You will then be expected to send it back to me with a note and you shall receive a refund for the postage and the item or an exchange. This must be done within 28 days of the item being purchased.

How will my payment appear on my bank statement?

Your payment will appear as ‘That’s The Spot Ltd’

Must I be over 18 to make a purchase?

Yes you must. By placing an order at That’s The Spot, you declare that you are of the appropriate legal age to purchase these items. We are under no obligation to complete an order if we discover you are not of the legal age.

How long will my delivery take to be delivered?

If you place your order before 2.30pm, the item will be delivered on that same day.

Can you visit me for a consultation during the day?

Absolutely – anytime between 8am and 11pm.

Can we organise afternoon Soirées?

Yes you can, from 10am! For Soirées booked late afternoon, bear in mind I will need to finish by 5.30pm in order to attend the Soirées booked in for the evening.

I am a man and want to get a gift for my female partner, can you help?

Yes I can – book me in for a visit at yours at a time when she is out of the house and I can bring a range of items to you to buy there and then. She may appreciate being a part of the conversation too though, because in that way, you will definitely find her the thing she wants.

How can I make payments at the Soirées and consultations?

You can pay by card – I accept all cards including debit, credit and American Express.

There is a charge of 15p for a debit card, 1.5% charge for credit cards and 1.9% for American Express.

I am happy to take cash and you can also send money to me via Pingit – for these there are no charges.

If your question isn’t covered on this page, email me here and I shall get back to you within 24 hours.